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Microsoft Certified Trainer Store

Help

  • My Account

    • How do I edit my account information?

      To edit your account information, login to the "My Account" link at the top right hand side of our site. Next, under "Personal Information" select the appropriate option to edit your account information. Note that the name and email address associated with your account cannot be edited here.

  • Order Status

  • Delivery and Returns

    • What is your return policy?

      Refund Process

      Please contact customer service for more information about returning an item. Once your return has been "authorized" by Customer Service we will credit your account within 7 to 10 business days.

    • When will my order be finalized?

      Your membership will become active after your order is processed and payment is received. Please contact customer service if you have not received your portal access within 2 business days of purchase.

  • International Delivery

    • Do you sell to my country?

      Due to government and/or business regulations, this store is unable to make any sales to Russia, Belarus, Cuba, North Korea, Syria, Iran, or Sudan at this time.

  • Guarantees

    • Privacy policy

      We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

    • Security

      This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

  • Pricing and Billing

    • Taxes and tax-exempt status

      Taxes vary by location. They are calculated and displayed during the checkout process.

      Establishing a tax-exempt status for U.S. customers

      To apply for sales tax-exempt status on the Pearson VUE Partner Store, you will need to provide a copy of your sales tax-exempt status along with your Partner Store account information which includes your First Name, Last Name and Email Address. Send this information to [email protected]. Allow 5 business days for processing. When completed, your Partner Store account will be updated to reflect your status and purchases on the store will not be charged sales tax.

      Note: Once your tax-exempt status is on file you are still required to enter your Tax Exemption number during the checkout process in the "Tax ID" box, during the "Shipping Method" step. Entry of your tax-exempt I.D. is required on every order. This also ensures the invoice will include the proper number for any tax purposes.

      Applying a VAT/GST tax-exemption to my order

      Euro and GST countries (apart from Greece and the U.K.) do not need to submit your tax exemption forms to the store.

      Note: You must enter your tax-exemption number during the checkout process, in the "Tax ID" box, during the "Shipping Method" step. Entry of your tax-exempt I.D. is required on every order. This also ensures the invoice will include the proper number for any tax purposes.

      VAT exemption for Greece and U.K. customers

      Exception countries to our VAT policy are Greece and the U.K. Since Pearson VUE is an established business there we charge VAT in these countries regardless of B2B status.

      Anyone in Greece or the U.K. who would like to apply for sales tax-exempt status on the Pearson VUE Partner Store will need to provide a copy of your sales tax-exempt status along with your Partner Store account information including your First Name, Last Name and Email Address. Send this information to [email protected]. Allow 5 business days for processing. When completed, your Partner Store account will be updated to reflect your status and purchases on the store will not be charged sales tax.

    • I have a question on my charges.

      If you have a question about a charge, please review your order history first.

      If you are a registered user, you can check on the order status here.

      You can compare your order history on our website with your financial records. If you have additional questions or concerns, please contact customer service for further assistance.

    • What are my payment choices?

      Accepted forms of payment

      The following forms of payment are currently accepted:

      • Credit card (Visa, Master Card, America Express, Discover)
      • PayPal

      Charging my credit card

      Allow 1 business day for your charges to be processed and appear on your credit card.

      Crediting my credit card

      The time it takes for a credit to appear on your account is usually 7-10 business days from the time your item(s) is received.

      How to utilize store credit

      1. You can view available store credit from your "My Account" page under "Gift cards & store credits" or at checkout
      2. At checkout complete all fields until you get to the payment section
      3. Below "Payment" you will see "Gift card & store credit", you will find your available credit here
      4. Select the store credit and amount you wish to apply
      5. You may select another payment method (credit card or PayPal) to complete any remaining balance
    • I need a copy of my receipt/invoice.

      Login to the "My Account" link at the top right hand side of our site to view and print invoices.

    • When will my credit appear on my account?

      The time it takes for your credit to appear on your account may vary. However, credits usually take 7-10 business days from the time we received your item(s).

    • When will my credit card be charged?

      Your credit card will be charged immediately on placing the order.

  • Buyer's Guide

    • How do I use a coupon?

      After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you will see a box where you may enter and apply your coupon code to your order.

  • Additional Support